Provide Responsible Service Of Alcohol



This course covers the skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible service of alcohol (RSA) under NSW legislation.

Anyone who is interested in the hospitality industry should complete this course to broaden employment opportunities.

Course Details

    • Cost:
    • $169
    • Pre-requisites:
    • Nil
    • UNIT CODE:
    • SITHFAB002
    • ValidITY:
    • New South Wales for 5 years.
    • Date & Time:
    • monday 9:00 am - 3:30 pm
    • wednesday 9:00 am - 3:30 pm
    • friday 9:00 am - 3:30 pm
    • saturday 9:00 am - 3:30 pm
    • sunday 9:00 am - 3:30 pm
    • Qualification:
    • Competency Card

Coronavirus (COVID-19)

Due to outbreak of Coronavirus COVID-19 recently, we kindly reminder all participants, if you develop symptom include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath, please contact  NSW Public Health Unit on 1300 066 055 and tell them of your travel history or that you have been in contact with a confirmed case of Coronavirus COVID-19.

For more information please refer to below links:

Q&A on coronaviruses (COVID-19)

Australian Government Department of Health Coronavirus (COVID-19)

Course Description

This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.

Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.

Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.

Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.

This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.

Government Requirements

For any establishment that sells or serves alcohol in NSW, it is a government requirement for their staff to have completed a Liquor and Gaming NSW approved RSA course.

Anyone who works or wants to work in the hospitality or any other place which sells or serves alcohol in the territory of New South Wales of Australia.  Typical applicable occupations include:

  • club secretaries and club directors (if they serve alcohol)
  • licensees and managers
  • service staff
  • RSA marshals
  • crowd controllers
  • security staff
  • promotional staff
  • volunteers

RSA is the foundation of sell, serve or supply liquor or work in a senior position in this field.  Some of the above occupations may require additional trainings and certificates.

Once you have competed your RSA course, it will be valid for 5 years and will require a refresh after this period.


  • a Statement of Attainment in SITHFAB002 Provide responsible service of Alcohol.
  • a temporary /interim RSA certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, a RSA competency card must be presented to work in any licensed premise.

To obtain the RSA competency card, the interim RSA certificate is to be taken to a registered Services NSW office to apply.

Course Content

During this course, you will learn how to sell and serve alcohol in a responsible fashion. The course will include information about:

  • Legal requirements related to venues, minors and signage
  • Assisting customers to drink within the appropriate limits
  • How to react to alcohol affected customers and identify those whose service should be refused


6.5 Hours classroom assessment plus break will be conducted using a range of methods including:

  • written theory test
  • case study scenarios
  • Role play activities

Assessment will be in accordance with the Principles of Assessment and the Rules of Evidence.

Participants are offered multiple opportunities to demonstrate knowledge and skills throughout the course.

If a participant is not successful in completing all assessments satisfactorily, they will need to rebook the course at the full course fee.

Entry requirements

This course combines plain English, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. language, literacy and numeracy that are essential to performance.

Students must be at least 16 years to take this course. But students can NOT serve alcohol even if they have RSA competency card if they are under 18.


Participant must bring one form of original photo ID on the day of the course. Passport (international or Australian) or Australian Drivers Licence or Australian government-issued ID (eg. NSW Photo Card) are accepted. International drivers licences are not accepted.


All students doing nationally recognised training from January 1, 2015 need to have a Unique Student Identifier (USI).

What is a USI?

The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

Where do I go to create my USI Number?

For more details and to create a USI go to the Government USI site here.

Students must bring one form of original photo ID on the day of the course (Passport, Drivers License or Proof of Age Card).

You can pay for the course online by credit/debit card – our site is highly secure. Over the phone by credit/debit card. Or come into our Bondi office!

Yes, you can once you have received your interim certificate.

Yes! You can once you have received your interim certificate. However, if you work in the Kings Cross precinct you need to have an RSA Competency Card before you can serve alcohol.

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