Provide Responsible Gambling Service



If you are looking for work in any establishment that provides gaming services in NSW, it is a government requirement for you to have completed a Liquor and Gaming NSW approved RCG/RSG course.

Course Details

    • Cost:
    • $119
    • Pre-requisites:
    • Nil
    • UNIT CODE:
    • SITHGAM001
    • ValidITY:
    • New South Wales for 5 years.
    • Date & Time:
    • tuesday 8:30 am - 3:30 pm
    • thursday 9:00 am - 3:30 pm
    • friday 9:00 am - 3:30 pm
    • saturday 9:00 am - 3:30 pm
    • sunday 9:00 am - 3:30 pm
    • Qualification:
    • Competency Card

Coronavirus (COVID-19)

Due to outbreak of Coronavirus COVID-19 recently, we kindly remind all participants, if you develop symptom include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath, please contact  NSW Public Health Unit on 1300 066 055 and tell them of your travel history or that you have been in contact with a confirmed case of Coronavirus COVID-19.

For more information please refer to below links:

Q&A on coronaviruses (COVID-19)

Australian Government Department of Health Coronavirus (COVID-19)

Course Description

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.


For any establishment that provides gambling services in NSW, it is a government requirement for staff to have completed a Liquor and Gaming NSW approved RSG course.

Once you have competed your RCG/RSG course, it will be valid for 5 years and will require a refresh after this period.

The RCG/RSG course is required for any staff involved with gaming services in NSW including:

  • Gaming room attendants
  • TAB staff
  • Casino staff
  • Licensees
  • Managers
  • Staff who patrol the gaming area


  • a Statement of Attainment in SITHGAM001 Provide Responsible Gambling Services.
  • a temporary /interim RCG/RSG certificate issued by Liquor and Gaming NSW. This can be used to commence work and is valid for 90 days. After 90 days, a RCG/RSG competency card must be presented to work in any licensed premise.

To obtain the RCG/RSG competency card, the interim RCG/RSG certificate is to be taken to a registered Services NSW office to apply.

Course Content

During this course, you will learn how to provision of gambling services in the hospitality industry gambling activities are undertaken. The course will include information about:

Implement responsible gambling practices.

Provide information and assistance to customers about problem gambling.


6.5 Hours classroom assessment plus break will be conducted using a range of methods including:

  • written theory test
  • case study scenarios
  • Role play activities

Assessment will be in accordance with the Principles of Assessment and the Rules of Evidence.

Participants are offered multiple opportunities to demonstrate knowledge and skills throughout the course.

If a participant is not successful in completing all assessments satisfactorily, they will need to rebook the course at the full course fee.

Entry requirements

This course combines plain English, photos, and questioning to ensure all learners are able to have the best possible chance at comprehending the required knowledge and skills. language, literacy and numeracy that are essential to performance.

Students must be at least 16 years to take this course. But students can NOT provide service even if they have RCG/RCG competency card if they are under 18.


Participants must bring one form of original photo ID on the day of the course. Passport (international or Australian) or Australian Drivers Licence or Australian government-issued ID (eg. NSW Photo Card) are accepted. International drivers licences are not accepted.


All students doing nationally recognised training from January 1, 2015 need to have a Unique Student Identifier (USI).

What is a USI?

The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

Where do I go to create my USI Number?

For more details and to create a USI go to the Government USI site here.

Students must bring one form of original photo ID on the day of the course (Passport, Drivers License or Proof of Age Card).

You can pay for the course online by credit/debit card – our site is highly secure. Over the phone or come into our Bondi office!

You can bring a friend along to the course at an additional charge or book an interpreter through the National Translation service.

Unfortunately, due to limited spots in our classes, we cannot provide refunds. If you need to re-schedule, see our Terms and Conditions

No, as it currently stands only an NSW RSG is recognised in NSW.

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